Glossary

No jargon. Every term on this site, explained in one sentence, with what it concretely means for you.

Technical terms

The words that appear beside the steps of an automation. You do not need to know them to work with us.

Gmail API: The way the system reads or sends email through Gmail without anyone opening the inbox by hand.
GPT-4.1: A language model that understands what text means, not just where it sits on the page.
IDP: Intelligent document processing — reads documents and turns them into structured data.
n8n: The tool that links the steps of an automation together — takes from one place, sends to another.
Next.js: The software framework the application's interface is built on.
OAuth 2.0: The way a system gets permission to use another account without ever seeing its password.
OCR: Optical character recognition — turns a photo or scanned document into text a program can read.
Playwright: A tool that tests the application automatically, clicking and typing the way a real user would.
PostgreSQL: The database where processed data is stored, so it can be checked and found again any time.
REST: The standard way two computer systems send each other data over the internet.
Whisper: A model that turns recorded speech into text.

Everything we do

Every process, industry, team and capability, in alphabetical order.

Processes

Call deflection: Handles the calls with predictable answers before they reach a person; Your people only talk to those who genuinely need them
Commercial pricing: Works out the right price for each customer and produces the quote; Quotes go out the same day, with the margin already checked
Compliance screening: Checks new clients against the lists the law obliges you to consult; The check happens every time, not only when there is time
Denials management: Takes refused claims, groups them by reason and prepares the appeal; Refused money stops going unrecovered simply for want of time
Employee onboarding: Takes a new hire from signed contract to a productive first day; The new person has everything they need on the first morning
Inventory management: Tracks what you have in stock and warns you before you run out; You stop hearing that something ran out from a customer
Invoice processing: Reads incoming invoices and files them into your accounting system; Nobody retypes invoices by hand any more
Loan origination: Carries a finance application from request to the analyst's decision; Your analyst receives complete files, not incomplete piles
Medical records: Takes patient documents and files them where they belong, structured; Reception stops spending the morning scanning and renaming files
Merchandising: Decides which products sell, at what price and on what promotion; A promotion starts everywhere at once, not one place at a time
Order to cash: Carries every customer order through to the money landing in your account; You invoice on the day you deliver, not at month end
Prior authorisation: Prepares and chases approval requests to the insurer or health fund; The patient finds out sooner whether the procedure is covered
Procure to pay: Tracks every purchase from the request through to the supplier being paid; Nobody pays the same invoice twice any more
Ticket triage: Reads support requests, classifies them and sends them to the right person; Urgent requests stop queueing behind trivial ones

Industries

Financial services: Automation for small lenders, brokers and leasing firms; Files move themselves; your people decide only what matters
Healthcare: Automation for clinics and practices, outside the clinical act itself; Your staff go back to patients instead of paperwork
Hospitality: Restaurants, catering, events and accommodation; Less paperwork during the busy season
Insurance: Automation for insurance brokers and agencies; Renewals stop slipping and claims files keep moving
Manufacturing: Automation for businesses that make things rather than only resell them; You know what you hold, what you ordered and what you can promise
Public sector: Automation for institutions running on documents and deadlines; Statutory deadlines are met because they are tracked, not remembered
Retail and distribution: Automation for businesses selling goods, online or in store; Stock, price and order all say the same thing

Teams

Contact centre: Automation for the team talking to customers all day; Every call gets answered, including the ones at 10pm
Finance: Automation for the team keeping the company's money in order; Month end stops meaning three days of chasing paperwork
IT: Automation for the team keeping the company's systems running; IT works on what matters instead of resetting passwords
People and HR: Automation for the team looking after people and their paperwork; More time with people, less with their forms
Supply chain: Automation for the team that brings goods in and keeps them in stock; You order in time, without counting shelves every morning

Capabilities

AI agents: Programs that hold a conversation and do something at the end of it; Every call and message gets answered, including at 10pm
AI governance: Rules and written traces for whatever a model decides on your behalf; You can answer why the system decided that, not only what it decided
API automation: Connects systems directly, through their official data interfaces; Data moves between systems without anyone copying it across
Data layer: The single place where your data is correct and can be asked questions; One number, not three versions in three spreadsheets
Document processing: Reads invoices, forms and PDFs and turns them into data; Nobody retypes documents any more
Low-code apps: The screen your team needs, built in days; Your team stops working in a spreadsheet sent round by email
Orchestration: Coordinates the steps of a process across systems that know nothing of each other; The process finishes even when one system falls over
Process discovery: Finds out how the work actually runs, not how the procedure says it does; You automate the real process, not the documented one
Robotic process automation: Operates older software exactly the way a person would; You automate even the systems never designed to allow it
Test automation: Checks by itself that your automations still do what they should; You hear that something broke from the system, not from a customer

Services

Advisory: We work out what is worth automating before anything gets built; You find out what not to build, not just what to build
Delivery: We build the system and put it into production; Something working in two weeks, not a plan in six months
Enablement: We teach your team to maintain and extend the systems themselves; You stop depending on us for every small change
Managed service: We run and monitor the automation after launch; It keeps working without you thinking about it
Support: Someone answers when something breaks, within agreed response times; You are never stuck waiting on an email that never comes