AI agents that take the conversation and finish the job
Programs that hold a conversation and do something at the end of it
Every call and message gets answered, including at 10pm
An agent that answers beautifully but cannot book anything is an expensive phone menu with a better vocabulary.
What you get
No call goes unanswered
Answered on the first ring, at any hour, including when three people call at once.
It acts, not just talks
Books, takes the order, checks availability. The conversation ends with something recorded.
It hands over when it should
When unsure, or when the caller asks for a person, it transfers with full context, not from scratch.
It speaks proper Romanian
Including phone numbers, addresses and names — where generic translations embarrass themselves.
How it works
1. Listening
Speech is transcribed in real time by a model tuned for Romanian, regional accents included.
- Whisper
2. Understanding
A language model tracks what the caller wants and what information is still missing before it can act.
- GPT-4.1
3. Acting
The agent calls your systems: checks availability, creates the booking, records the order.
- n8n
- REST
4. Confirming
It repeats back what it understood and what it did before ending. Mistakes are caught on the call.
5. Handover
When it exceeds what it can do, it transfers to a person with the transcript already prepared.
- WhatsApp Business API
Where it works well
- Taking repetitive calls and bookings
- Qualifying leads before they reach sales
- Answering frequent questions outside business hours
- Taking orders with a predictable structure
Where it does not
- Negotiations and tense situations — we hand these to a person, deliberately
- Advice carrying professional liability is not something we automate
- Rare calls, each unlike the last — the cost outweighs the gain
What we use
- n8n
- PostgreSQL
Where we use it
Frequently asked questions
- Do callers realise they are talking to a machine?
- Many do, and we say so at the start. What matters to them is that someone answered and the thing got done, not who answered.
- What happens if it misunderstands?
- It confirms before acting. If it is still unsure after two attempts, it transfers to a person. It does not guess to seem competent.
- Does it work on WhatsApp, not just phone?
- Yes, and often that is where it starts. Same logic, different channel — the customer picks how they reach you.
- Who is responsible if the agent gets a booking wrong?
- You are, exactly as if an employee had erred. That is why in-call confirmation and an audit trail are not optional.
- How long until it is usable?
- Two to three weeks for a well-defined scenario. The first week it runs alongside your people, not instead of them.
- What does it cost to run?
- A per-minute conversation cost plus hosting. We estimate it upfront against your real volume, not an optimistic scenario.