Automation for clinics and medical practices

Automation for clinics and practices, outside the clinical act itself

Your staff go back to patients instead of paperwork

In a clinic the admin is done by people hired to care for patients. They do it anyway, just worse and more tired.

What matters here

Appointments do not go missing

The phone gets answered at any hour, and the booking lands straight in your diary.

Documents organise themselves

Results and referrals reach the right file, with no manual scanning and renaming.

Claims get chased

Approvals and refusals have tracked deadlines, so money is not left unrecovered through forgetting.

Fewer no-shows

Reminders go out automatically, on the channel the patient actually reads.

Where we start

What that looks like

The first of the flows above, step by step. The rest follow the same pattern.

Medical records

  1. 1. Intake

    Documents arrive by scanner, email or upload, in whatever format the lab sends them.

    • OCR

  2. 2. Identification

    Name, personal code or file number are extracted and checked against existing patients.

    • OCR
    • PostgreSQL

  3. 3. Classification

    The document type — result, referral, consent — decides where it lands and who is notified.

    • GPT-4.1

  4. 4. The human check

    Any uncertain match stops and goes to a person. A document filed to the wrong patient is worse than one not filed at all.

  5. 5. Filing

    The document enters your system, with access logged and your retention rules applied.

    • PostgreSQL
See the full process

Results

A 70-employee catering group with two event venues

Order intake, document reading and deadline tracking run in production, in another sector.

Frequently asked questions

Do you hold security certifications for health data?
No. We hold neither ISO 27001 nor SOC 2, and we would rather say so on the first page than have you discover it in a vendor review. If your policy requires them, we will recommend a certified supplier.
So who do you work with?
With clinics and practices where the supplier decision is yours rather than a compliance department's. The work is the same; who must be convinced differs.
Does patient data stay with us?
It can stay entirely. The system can be hosted on your infrastructure, models that read documents included. We show you exactly what passes where before starting.
Do you automate any part of the clinical act?
No, and we will not. We automate around it: bookings, documents, claims, reminders. Interpretation and decision stay with the clinician.
Where do we start?
Usually with the phone. It is the most visible to patients, the easiest to measure, and the result shows in the first month.

How many bookings do you lose when the phone rings and nobody is free?

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