Call deflection, so your people are free for the hard calls

Handles the calls with predictable answers before they reach a person

Your people only talk to those who genuinely need them

Half the calls are the same four questions. The other half are customers waiting because the first half is holding the line.

What you get

Answered at once, at any hour

Nobody waits on hold and nobody calls after hours for nothing.

Simple questions close

Opening hours, order status, address, availability — settled in the call, not queued.

The rest arrives with context

When it hands over, the person already has who is calling and what they want. No starting again.

You see what people ask

Call reasons are grouped, so you learn what should be made clear on the site or in the process.

How it works

The flow, step by step

  1. 1. Answering

    Answered on the first ring, in Romanian, including when several people call at once.

    • Whisper

  2. 2. Intent

    What the caller wants is identified from what they say, not from a keypad menu.

    • GPT-4.1

  3. 3. The answer

    For predictable questions the answer comes from your systems, not from a fixed script.

    • REST
    • PostgreSQL

  4. 4. Handover

    Whatever exceeds what it can do goes to a person, with transcript and context already prepared.

    • WhatsApp Business API

  5. 5. Reasons

    Every call leaves a recorded reason, and grouping them shows what deserves fixing at source.

    • PostgreSQL

Results

A 70-employee catering group with two event venues

Structured intake of requests arriving on spoken channels runs in production, in another sector.

Automation workflows
125 63
WhatsApp errors per hour
15–30 0
Security findings
584 383
Weeks to production
— 6

Works with what you already run

  • n8n
  • PostgreSQL

Related solutions

Frequently asked questions

Do customers get annoyed talking to a machine?
They get annoyed when they cannot reach a person. We say what it is up front and always offer the route to someone — then the reaction is good.
What about difficult calls?
They go to a person, deliberately. A complaint or a negotiation is not something to automate, and we do not build that.
How is it different from a phone menu?
The caller says what they want instead of pressing four keys, and the answer comes from your real data rather than a recording.
What does it cost to run?
A per-minute conversation cost plus hosting. We estimate it against your real volume upfront, not an optimistic scenario.
How long does it take to set up?
Two to three weeks for the first set of questions. In the first week it runs alongside your people, not instead of them.

How many calls do you get asking the same thing?

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