Automation for the IT team

Automation for the team keeping the company's systems running

IT works on what matters instead of resetting passwords

A small IT team is not overwhelmed by hard problems. It is overwhelmed by a hundred small requests all arriving in the morning.

What matters here

Requests sort themselves

What arrives is classified and routed, and urgent things stop queueing behind trivia.

Repeat questions get answered

Questions with a documented answer resolve immediately, with a clear route to a person.

New accounts are ready on time

Access tasks for new hires arrive early and complete, not on the morning itself.

You see what breaks often

Requests grouped by cause show what deserves fixing permanently instead of fifty times.

Where we start

What that looks like

The first of the flows above, step by step. The rest follow the same pattern.

Ticket triage

  1. 1. Intake

    Requests arrive by email, chat or form and land in the same place, in the same shape.

    • n8n

  2. 2. Classification

    A model reads the request and assigns category, urgency and, where possible, a likely cause.

    • GPT-4.1

  3. 3. The known answer

    If the question has a documented answer it goes out at once, with a clear route to a person.

    • PostgreSQL

  4. 4. Routing

    The rest reaches the right team with context already gathered — who, which system, since when.

    • Slack

  5. 5. What recurs

    Grouping by cause surfaces the problems worth removing rather than solving again.

    • PostgreSQL
See the full process

Results

A 70-employee catering group with two event venues

Automatic classification of incoming messages and their routing run in production.

Frequently asked questions

We are a team of two. Does this make sense?
Especially then. With two people, an hour a day lost to sorting requests is a quarter of your capacity.
Do we need a ticketing system first?
No. Plenty of teams work from a shared inbox or chat; we build over what you have rather than asking you to migrate.
Do you automate the fixing, not just the sorting?
Where the action is safe and reversible, yes. Where it could lose data or stop something in production, it goes to a person.
Who gets access to our systems?
Dedicated accounts with minimum rights, created by you and revocable at any time without asking us.
Where do we start?
With triage. It is easy to measure and frees time in the first week.

How many small requests eat your morning?

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